Kew Rooms is located in a very strategic location. It's very close to Kew Garden station, restaurants, Starbuck, mini market, cafes and bar. You can walk to Sainsbury supermarket to buy foods and beverages. The room is very compact.
Bathroom very small, service only On first day. Other days no towells no tea and coffe. No one emptied trash can.
Awful stay. We were supposed to check in at 2pm but the cleaner was running late. We hung about trying to pass time and at 4pm the male owner offered to clean the room. He did a shoddy job, no longer than 20 minutes to clean the entire room/kitchenette and bathroom and when he was done the room looked and felt filthy. Awful lighting, claustrophobic bathroom and dirty cutlery. We were planning on booking another night but it was so bad that we ended up going to the premiere inn down the road. When I left, I asked if they were planning on refunding a % of the payment to apologize and the owner said no. Smelled awful and it felt like sleeping in filth - nothing like the pictures at all. When we were waiting for the room to be ready we put our wine in the fridge and later the owner said 'There's some wine in the fridge' as if he was the one to put it there for us but it was ours anyway! I didn't even use the shower because it was so bad, I waited till we got to the premiere inn. Someone has dropped a greasy tomatoe pizza on the sofa and when I pointed it out, he covered it with a pillow case. No towels either.
I had a very comfortable and most pleasant stay at Kew Rooms for 4 night in May 2018. My room and bathroom were very clean and comfortable. Sheets and towels were very clean. The host Geoff and his wife were very helpful and made me very welcomed. Breakfast was simple but very adequate. Chance to meet people from other countries who were staying there. Location is fantastic - 7 minute walk to Kew Gardens tube and 10 minutes to Kew Gardens Park. Fully recommend Kew Rooms if you happen to be in that part of London. My rating: 4.5*/5* or 9/10
Rooms very dirty. Had not been cleaned at all. Dirty bedding, towels and left over food from previous guest still in room. Unhygienic- pet allowed to free roam in food preparation areas jumping up on counter ect., Rubbish all over floor outside and much more. Furthermore, unsafe electrical someone was electrocuted. Do not recommend!!
