This hotel needs some tlc but my room was OK, linen was clean and bed was comfy. Very quiet at night which was a welcome change from my usual stays in London. No food or drink available but lots of local amenities. Great location for museums and Royal Albert Hall x
I have stayed at this hotel for 6 weeks to be conveniently near enough to the Royal Brompton Hospital to visit my wife during her long recovery. (It’s a one kilometre walk or a convenient 2- stop No. 49 bus run.) My double room is clean and comfortable and is serviced daily by very pleasant staff. The staff in reception are equally pleasant and polite. Harry, who is there during the day, deserves special mention. If you find stairs a problem that would be the only drawback I see, as there is not a lift. There are 16 steps up from street level to reception and to the level of the lowest rooms. The hotel is quite an old building but is kept nice and clean. It’s situation is very convenient for shops as well as for relatively easy access to city attractions. I can recommend it for anyone looking for a fair price-value ratio.
Day one I would have given 4 stars because I know what I’m getting for the price I paid. Good communication. Clean Good location(by the train station But second day, basic things weren’t working: No hot water in the shower Toilet didn’t flush
Does not feel like a 3 star hotel at all. No lifts, small rooms, no air-condition, inflexible staff. Would not recommend if you have any luggage because reception is on the first floor so you have to carry your luggage up the stairs. When you reach the reception, you have to climb more stairs. Felt like we were staying in a school dormitory. At 10.30PM we received a call saying guests had to leave at 11PM sharp. There were airport strikes and we asked if we could have an additional guest wait in the room until 2AM to send us off and they said no. So we had to check out 1 night before. Please stay somewhere else. There are so many hotels in that area that have better service with nicer staff who would be more compassionate about our circumstance.
